If you’re not fully satisfied with your purchase, we’re here to make it right.

✅ 30-Day Return Guarantee

You may return any eligible pet product within 30 days of delivery for a full refund or exchange, provided that:

• The item is unused, unopened, and in original condition

• All original packaging, accessories, and labels are included

• You contact us first and receive a Return Authorization before sending it back

Note: Perishable items (like opened pet food), custom orders, or items marked as “final sale” are not eligible for return

🔄 How to Request a Return

1. Email us at contact@kravanta.com with your order number and reason for return

2. Our team will respond with return instructions and a Return Authorization

3. Carefully repackage the item and send it to the return address below

Return Address:
Kravanta Returns Department
9351 Glacier Hwy, Alaska 99801, USA

🚚 Return Shipping

• If the return is due to our error (wrong item, damaged, or defective), we cover return shipping

• If the return is due to change of mind or preference, you are responsible for return shipping

We strongly recommend using a trackable shipping service and shipping insurance. Kravanta is not responsible for lost or damaged returns during transit.

💸 Refunds

Once we receive and inspect your returned item:

• You’ll receive an email confirmation of approval or rejection

• If approved, a refund will be issued to your original payment method within 5–10 business days

• Shipping charges are non-refundable unless the return was due to our error

🐾 Damaged or Defective Items

If your item arrives damaged or has a defect:

1. Contact us within 5 days of delivery at contact@kravanta.com

2. Include your order number and clear photos of the issue

3. We’ll offer a replacement, refund, or replacement part — whichever resolves the issue fastest

🔁 Exchanges

Want a different size, color, or product?

• Just email us with your request

• The same return conditions and 30-day window apply for exchanges

❓ Questions?

We’re always here to help. Reach out to our support team anytime:

📧 Email: contact@kravanta.com
🏢 Address: 9351 Glacier Hwy, Alaska 99801, USA