1. Introduction
This Return & Refund Policy explains how customers can return products, request refunds, or cancel orders in accordance with USA eCommerce standards.
2. Return Eligibility
Items are eligible for return if:
• They are unused
• In original condition
• With original packaging
• Returned within the allowed time frame
3. Return Day
Customers may return products within 30 days from the delivery date.
4. Non-Returnable Items
The following items cannot be returned:
• Used or damaged products
• Final sale items
• Items without original packaging
5. Refund Eligibility
Refunds are issued only after:
• Inspection of the returned item
• Verification of return conditions
6. Refund Processing Time (Refund Day)
Refunds are processed within 7 business days after item approval.
7. Refund Method
Refunds are credited back to the original payment method used during checkout.
8. Order Cancellation Policy
Order cancellation is possible before the order is shipped.
Once the order is shipped, cancellation is not available — returns must be used instead.
9. How to Start a Return or Cancellation
Email us at support@kravanta.com with:
• Order number
• Reason for return or cancellation
• Photos (if required)
10. Exchanges (If Available)
We offer size or color exchanges only if stock is available.
Contact support to check availability.
11. Contact Information
For any return, refund, or cancellation assistance:
KRAVANTA LLC
📍 142 N 2nd St, Richmond, Kentucky 40475, United States
📞 +1 502 608 8749
📩 support@kravanta.com
⏰ Monday to Friday — 9:00 AM to 5:00 PM